GENERAL TERMS AND CONDITIONS OF ACCOMMODATION AND SERVICES IN ACCOMMODATION EQUIPMENT
Residence Lipno Management s.r.o.
ID: 032 06 718, Lipno nad Vltavou 880, 382 78 Lipno nad Vltavou
registered at the Regional Court in České Budějovice file no. C 22878
establishment: Lipno nad Vltavou 880, 382 78 Lipno nad Vltavou
As accommodation provider (hereinafter also as Residence Lipno), hereby pursuant to § 1751 of the Act no. No. 89/2012 Coll. The Civil Code issues the General Terms and Conditions of Accommodation and Services in the Accommodation Facilities (hereinafter also as the GBC). The subject of these GBT is the modification of the conditions of realization of accommodation and related services provided by the clients of these services. GTC are an integral part of all the arrangements between the landlord and the lessee, respectively. by. By confirming the offer of Residence Lipno, resp. reservation of the client (hereinafter also as reservation), then the client accepts the following GBC as binding for all performance related to the subject of GBC.
The landlord hereby declares that all reservations made are legally binding. The right to withdraw from the contract (reservation) within the period of 14 days is not applicable to the arrangements concluded with the landlord.
1.1. These GTC are valid for all offers, reservations and contracts related to the object of use and all other facilities operated by the accommodation provider.
1.2. In these GTC, the term “tenant” is also referred to as a person who arranges a lease / use agreement. The term "user" (also referred to as "guest" in the next paragraph) denotes the lessee and the persons named by him who use the rental space and other facilities.
1.3. These GTC replace all previous conditions, applications, or any unilateral declaration, etc. The landlord hereby declines the validity of any other business conditions that are in conflict with these GTC.
1.4. These other terms and conditions, which are not part of these GTC or are in conflict with them, are valid only if they have been expressly agreed in writing in advance.
2.1. Persons under 15 years of age may use the services of the accommodation provider if accompanied by a person older than 18 years. Persons aged 15-18 with the consent of their legal representative.
2.2. The landlord reserves the right to refuse specific bookings, especially group bookings (ie more than 12 persons), without giving a reason or to set special conditions for them.
2.3. After receiving your accommodation request and accepting the offer we have prepared, Residence Lipno will send you a confirmation within 14 days, as well as an account to pay. You should check the accuracy of the submitted documents as soon as they are received. Any irregularities must be reported immediately to the landlord.
2.4. If you do not receive an invoice confirmation within 14 days, please contact the booking department immediately, as you are not entitled to claim the accommodation.
2.5. The contract between you and the landlord will come into effect when Residence Lipno confirms your reservation.
2.6. The contract applies only to the rental of leisure equipment. It is therefore a contract of limited duration.
3.1. If you would like to make changes to your reservation after the contract has been established, the landlord is not obliged to accept these requests. The landlord can decide at his own discretion whether and to what extent the changes will be accepted. Acceptance of such changes may be charged by the accommodation provider.
3.2. Changes in the dates of stay or place of accommodation are not allowed less than 28 days prior to arrival. In such cases, cancellation fees will apply as described in Article 14 of the General Terms and Conditions.
3.3. If you wish to withdraw from the contract after its conclusion, the cancellation conditions described in Article 14 shall apply.
4.1. Neither the lessee nor the users are allowed to leave the object of lease to persons other than those specified in the contract, unless otherwise agreed in writing with Residence Lipno.
4.2. The lessee is obliged to state all user names on the accommodation form.
4.3. You may require a third party to enter the contract until the start of the accommodation. In this case, you and the new tenant are liable for the cost of the lease and other costs. The landlord will charge a flat fee of 810, - CZK.
5.1. The lessee (or user) undertakes to pay the landlord the contractual amount, which is stated on the confirmation.
5.2. Discounts and other special offers cannot be redeemed retroactively after booking.
5.3. Unless otherwise stated, it is understood that the price is inclusive of the statutory VAT.
5.4. The corresponding booking codes must be provided directly at the time of booking, either by phone or in writing over the Internet.
5.5. If the VAT or other fees (local taxes) are increased by the legal regulations after the conclusion of the contract or more than 4 months before the arrival, the total price of the trip will increase by the same amount. This increase will be applied by the accommodation provider at least 21 days before the start of the stay.
6.1. In addition to the rental price, bed linen, local fees, final cleaning, winter fee (between 1.11. - 31.3.) Or other taxes are also available.
6.2. The local fee is determined by the municipality under which the park belongs. The lessee is obliged in principle to pay the fee for the municipality to the landlord.
7.1. The total amount of the stay, as confirmed, must be paid at least 30 days prior to arrival.
7.2. In case of booking for non-refundable price, it is necessary to pay the total amount within 7 days after receiving the booking confirmation.
7.3. Failure to pay by the due date is a delay in payment. In this case, the landlord will offer you the possibility to pay the amount within 4 days. If you do not do so, the landlord reserves the right to terminate the contract with immediate effect. In this case, however, you are liable for any damage that the landlord has suffered or will suffer as a result. In case of possible cancellation costs, reference is made to Article 14 in these Conditions.
7.4. The landlord is always entitled to claim compensation for lost profits for any reason.
8.1. Check-in is from 15:00 on the day of arrival. On the day of departure it is necessary to leave the area by 10:00. The landlord can accommodate a guest who presents a valid passport, identity card or other identity document.
8.2. If the guest leaves the apartment before the time of the originally agreed stay, which is stated on the booking confirmation, expires, the lessee has no right to a refund of the amount of the stay and other costs.
9.1. All guests are obliged to adhere to the house rules set by the landlord, which are to be found in the Park Rules. Park rules can be requested at the reception.
9.2. On the basis of public regulations, guests are required to show ID upon request. If the guest cannot present any valid identity document, the landlord is entitled to refuse to accommodate such guest.
9.3. Each object can be inhabited only by the number of persons for which it is intended.
9.4. The landlord reserves the right to change the function and opening times of the park facilities. For the necessary repairs, guests will be able to carry out these small work on the rental object and other facilities.
9.5. For safety reasons it is not allowed to build tents in the park area.
9.6. The tenant must hand over the apartment clean (ie washed dishes, stripped bed linen, tidy kitchen and fridge and waste collected). The lessee is obliged to pay the final cleaning fee.
9.7. Tenants and users are obliged to rent bed linen including towels from the landlord.
9.8. When dealing with these general conditions and rules of the park or the instructions of the staff, the landlord is entitled to immediately expel the tenant and other users from the park.
9.9. Breach of the rules stated in these General Terms and Conditions, breach of the park rules and / or disobeying the instructions of Residence Lipno employees gives the landlord the right to terminate the lease immediately. This landlord does not lose the right to rent in full or, in the case of further rent, reduced by the amount obtained for other use of unused space.
9.10. If the park management has reasonable grounds to suspect that the tenant is using the leased space in violation of law and public order, the park management is entitled to arrange for the entrance to the leased space.
10.1. Depending on the accommodation, the landlord may allow the tenant or user to stay with a pet, but no more than 2. If you want to bring your pet with you, this must be reported at the time of booking. In this case, the landlord will be charged an animal fee. The landlord reserves the right not to allow access to the park without giving a reason.
10.2. Pets are not allowed into the water facilities, swimming pools, restaurants, roofed facilities and other public facilities directly in the park (unless otherwise specified depending on the location). Pets should be on a leash. In addition, local regulations must be observed. Pets must not be a nuisance for guests.
10.3. The animal should have its bed (bed, basket, etc.), while ensuring protection against fleas (drops, pills, collar).
10.4. Caged animals are not subject to an animal fee. Even so, it must be reported when booking.
10.5. A visit with animals is not possible. 10.6. For the transport of animals to other EU countries, the obligation to provide a document following the European model applies (since 3 July 2004). Animals must be vaccinated against rabies and be identified by a chip or 'tattoo'. You are responsible for the accuracy of the documents that may be required to be presented at the destination.
11.1. The lessee or user and those accompanying him are personally responsible for keeping their own and their fellow passengers around the park's premises and facilities and for the inventory.
11.2. The Lessee is liable for breaking, loss and other damage to the inventory and rental object components unless it can be proven that the damage was caused by someone other than the Lessee or the User. Damages for which the lessee is liable must be reported to the landlord and be compensated on site.
12.1. The landlord will require a security deposit at the beginning. The deposit is up to 5 000 CZK per object, and under certain circumstances (eg group reservation) can be increased.
12.2. The deposit serves as a guarantee in case of damage and other costs in the broad sense that may arise in case of non-fulfillment of obligations by the lessee.
12.3. If the tenant fails to pay a deposit, the landlord is entitled to restrict entry to the rented building.
12.4. If there is a delay in the payment of the deposit, the landlord is entitled to terminate the contract with immediate effect.
12.5. The deposit or any remaining amount will be returned to the lessee or the user after deduction for damage to the inventory, rented object or other costs. Any further claims for damages exceeding the amount for damages do not terminate with this refund of the deposit.
13.1. The landlord has an internet connection, which is also freely accessible to our guests.
13.2. The landlord does not provide the lessee with the necessary technical and software equipment to use the Internet. The lessee must bring the necessary technical and software equipment with him. The tenant is responsible for setting up, connecting other devices, as well as for the security measures of the computer or operating system. In particular, he is responsible for securing the computer with up-to-date antivirus programs or firewalls.
13.3. The landlord is not responsible for any damage to property connected with negligent treatment or other disturbances in the network.
13.4. The lessee / user must behave as expected from a responsible and aware Internet user when using the Internet; you should adhere to the legal provisions regarding the use of the Internet. In doing so, it must take into account the copyright, which could be harmed by a third party or good manners. The Tenant must be aware that using Exchange Exchanges to illegally download music and movies may be punishable and you may be required to claim damages incurred by the owner of this type of property. The landlord states this only as an example of a possible violation of law.
13.5. In case of finding or suspicion of unlawful conduct or other misuse of internet access, the landlord is entitled to deny further access to the network without prior notice.
13.6. The Lessee is responsible for all possible infringements related to the use of the Internet. If the injured party claims damages to the landlord caused by the lessee or the user, the lessee must compensate the landlord for the incurred damages.
14.1. In case of cancellation / cancellation, you will be charged cancellation fees. Cancellation fees are 100% of the total cancellation cost 28 days or less prior to arrival.
14.2. In the event of cancellation / cancellation of the stay at the so-called non-refundable price, the cancellation fee is 100% of the total cost at any time after booking.
14.3. If you do not arrive within 24 hours of the contractual arrival date without giving any details, your booking will be given the status of “No Show”. In this case, the costs are 100% of the total cost of the stay.
14.4. Cancellations must be sent in writing to our email address: info@residencelipno.cz or Residence Lipno, 382 78 Lipno nad Vltavou 880.
15.1. Guests have the option to make a pre-reservation for a specific date for which prices have not yet been set. You will be pre-booked. 15.2. Please note that arrival and departure days are fixed for the given period and your pre-reservation must be adapted to these days. 15.3. You will receive an automatic booking confirmation from Residence Lipno after the pre-reservation has been converted to a binding reservation. Upon receiving this confirmation, you can change or cancel your reservation free of charge within 8 days. After that period, the conditions described in Article 14 shall apply.
16.1. If the landlord is unable to fulfill the contractually agreed obligations temporarily or permanently due to circumstances, the landlord may allow you a substitute option (another object for rent, another term) within 14 days of finding out the impossibility of fulfilling the contractual agreement.
16.2. Tzv. “Force majeure” then arises on the part of the Landlord, if circumstances that are not in the Landlord's power prevent the full or partial fulfillment of the contractual arrangement. These include war hazards, strikes, blockades, fires, floods or any other natural disasters and other hazards and events.
16.3. You may refuse this replacement option, but you must do so within 14 days of receiving the replacement offer. In this case, the landlord has the right to terminate the contract with immediate effect. You are then entitled to a remission to pay the agreed amount or the payment of the rented amount. However, the landlord is not obliged to pay the amount for possible compensation of other damages on the part of the lessee caused by the non-performance of the stay.
17.1. The landlord always has the right to terminate the contract with immediate effect, if the personal data about the tenant or user are not correctly or incompletely stated and if these data are not available by the specified date. In such a case, the landlord is entitled to compensation for damage that arises from the earlier termination of the contract.
18.1. The Landlord assumes no responsibility for theft (or theft from the locked areas of the living space), loss or damage to objects or persons incurred during or as a result of staying at the Residence Lipno, other than that resulting from the applicable legislation (§ 2946 Act. No. 89/2012 Coll. Users are obliged to store their belongings in designated places designated by the accommodation provider.
18.2. The landlord is not the organizer of the tour (according to §2521 of the Act No. 89/2012 Coll. Civil Code), so does not assume any liability for damages (non-material damage) that arise as a result of loss of experience or satisfaction from vacation or compensation for any subsequent damages is excluded. The landlord does not, in principle, assume any liability for claiming damages that are subject to insurance.
18.3. The landlord is not responsible for shortcomings in services caused by a third party.
18.4. Liability for material damages is limited only to the maximum amount which results from the valid legal regulations (§ 2948 of Act No. 89/2012 Coll. Civil Code).
18.5. You are liable for any losses and damages to the leased premises or property of the Landlord caused by you or the user during use, regardless of whether this was due to your actions or the actions of a third party moving with your permission in the park facility.
18.6. You relieve the Accommodation Provider of all claims in the event of damage caused to a third party resulting in acts or omissions caused by you, another user, your roommate or a third party moving on the premises for your permission.
18.7. Liability for all non-contractual claims for damages is excluded.
18.8. The landlord is not responsible for any noise caused by a third person or other guests.
18.9. The aforementioned limitations of liability do not apply to damages caused by danger to life and health and neglect of obligations and obligations resulting from the obligation of the accommodation provider or one of its representatives.
19.1. Despite all the efforts made by the landlord, you may have a legitimate complaint in relation to your stay. This complaint must be reported directly to the management of the Residence Lipno (the landlord). If your complaint is not answered to your satisfaction, you have the option to send in writing to Residence Lipno, Client Service, Mánesova 459/46, 370 01 České Budějovice no later than 1 month after your departure from the park; info@residencelipno.cz. Your complaint will be processed with the utmost care. All contractual claims are time-barred after two years and will no longer be considered.
19.2. If our customer service cannot help you, you can submit your application to the Czech Trade Inspection Authority.
Out - of - court settlement of consumer disputes
The accommodated guest has the right to file an out-of-court settlement of such a dispute to a designated out-of-court settlement of consumer disputes, which is:
the Czech trade inspection Central Inspectorate - ADR Unit
Štěpánská 15 120 00 Prague 2
Email: adr@coi.cz
Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, proceeding pursuant to Act No. 64/1986 Coll., On the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz By issuing these General Terms and Conditions, all previous publications are no longer valid. Based on the amendment to Act No. 634/1992 Coll. on Consumer Protection, the obligation to inform about “the subject of out-of-court settlement of consumer disputes, which is subject-matter relevant for the type of offered, sold, provided or mediated product or service” was added. Such information shall be communicated to the consumer in a clear, understandable and easily accessible manner, and shall also include the Internet address of the body. The law explicitly states that if an entrepreneur operates a website, the information should also be included on the website, and if the entrepreneur refers to his terms and conditions as part of the contract, the information must also be included here.
Landlords
1. The accommodated guest has the right to file an out-of-court settlement of such a dispute to a designated out-of-court settlement of consumer disputes, which is:
the Czech trade inspection Central Inspectorate - ADR
Unit Stepanska 15, 120 00 Prague 2
Email: adr@coi.cz
Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, proceeding according to Act No. 64/1986 Coll. on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection
Authority is www.coi.cz.
2. In accordance with the provisions of Section 1837 (j) of Act No. 89/2012 Coll., The Civil Code, accommodated as a consumer, the right to withdraw from the accommodation contract does not arise if the accommodation facility provides performance within the stipulated deadline. Restaurant operators
1. A guest shall have the right to submit an out-of-court settlement of such a dispute to a designated out-of-court settlement of consumer disputes, which shall be:
the Czech trade inspection Central Inspectorate - ADR Unit
Štěpánská 15 120 00 Prague 2
Email: adr@coi.cz
Web: https://adr.coi.cz
20.1. You are responsible for having a valid identity document (including pets) with you. The landlord is not liable for the consequences of missing documents.
21.1. The user agrees to the collection, storage and processing of personal data (hereinafter also as data) contained in his reservation and contract by the Residence Lipno administrator (or his employees) for the purpose specified below. The user grants this consent for all data contained in this reservation or contract for the entire period of 5 (five) years from the date of granting the consent. At the same time, the user is aware of his rights under Sections 12 and 21 of Act No. 101/2000 Coll., On Personal Data Protection. All filled-in parts of the reservation and contract have been communicated to the user, all data are accurate and true and are provided voluntarily. The purpose of processing these personal data is to perform administrative operations (operation of the reservation system). Residence Lipno, as the controller, declares that it will collect personal data to the extent necessary to fulfill its intended purpose and process it only in accordance with the purpose for which it was collected. Employees of the controller or other natural persons who process personal data under a contract with the controller and other persons are obliged to maintain the confidentiality of personal data, even after termination of employment or work.
21.2. Upon your request, the data will be corrected, supplemented if it is incorrect or deleted. This may result in you being unable to claim the services we provide. You have the right to request information whether your data is processed. If you do not wish to receive offers, you can tell us at: Residence Lipno Management s.r.o., Manesova 459/46 370 01 Ceske Budejovice; info@residencelipno.cz.
22.1. The landlord will send you correspondence in digital form, unless it is proved that such communication is not possible.
22.2. The landlord is not responsible for obvious printing and sentence errors.
22.3. With these GTC all previous publications become invalid.
22.4. The landlord does not operate a travel agency, it provides only rental of buildings and accompanying services. All claims arising from other obligations, especially travel contracts, must be asserted by their organizer.